KYOKA Privacy Policy

Effective Date: 05/03/2024

KYOKA ("KYOKA", "we," "us", "our") respects your privacy. This Privacy Policy details how we collect, use, and protect your personal information when you use our smart products, the KYOKA app ("App"), and associated services (collectively, the "Services"). By using our Services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

Directly Provided:

• Account Information: Name, email address, phone number, password.
• Device Setup: Device names, location, connection details (e.g., Wi-Fi).
• Support Requests: Any additional information you provide for troubleshooting.

Automatically Collected:

• Device Information: Device models, unique identifiers, operating systems, settings.
• Usage Information: Interactions with the App (features used, timestamps), actions taken with controlled devices.
• Log Information: IP address, access times, error reports, system activity.
• Location Information: Only with explicit consent for location-based automation. You can disable this at any time in the App's settings.

We do not knowingly collect sensitive information.

2. How We Use Your Information

• Providing and Maintaining Services.
• Operating and controlling connected devices.
• Personalizing your experience.
• Troubleshooting and customer support.
• Communication: Service-related notifications (e.g., updates, confirmations).
• Research and Improvement: Analyzing usage patterns (anonymized where possible) for Service optimization.
• Safety and Compliance: Detecting and preventing fraud. Responding to legal requests, court orders, or to comply with applicable laws.

3. Sharing Your Information

• Service Providers: With companies assisting with operations (e.g., cloud storage, analytics), subject to confidentiality agreements.
• Legal Obligations: If required by law, court order, or to protect rights and safety.
• Business Transactions: In the event of a merger, acquisition, or similar event.

4. Security

We employ technical and organizational measures to safeguard your information. However, no data transmission or storage is completely secure.

5. Your Choices and Rights

• App Settings: Manage account information, connected devices, location permissions.
• Data Rights: Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your data. Contact us at support@kyoka.in to exercise these rights.

6. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect their information.

7. International Transfers

Your data may be stored or processed outside your country of residence, where data protection laws may differ. We implement appropriate safeguards to comply with applicable regulations.

8. Changes to This Policy

We may update this policy periodically. You will be notified of significant changes. The "Effective Date" at the top indicates the latest revision.

9. Contact Us

If you have questions or concerns about our privacy practices, please contact us at: support@kyoka.in.